Service

Occasionally, even your most cherished timepiece requires professional service—whether it's a water resistance check, minor repairs, or a necessary overhaul to ensure the movement continues to perform at its best.

For all Bruno Söhnle customers, we offer the high-quality service your watch deserves. Our experienced watchmakers perform all service work on-site in Glashütte—the very place where our watches are crafted, refined, and tested.

Any potential warranty claims can only be assessed on-site. Please note that if a service request is declined or not carried out, a processing fee of €25 (including VAT) will be charged to cover the work of our watchmakers.

Important: Service shipments from abroad must be announced in advance by phone due to German customs regulations.

Here you can find a service price list detailing all available services for our mechanical and quartz watches.

View price list

What happens during a major service of my mechanical watch (M2)?

During a major service, your watch, in this example mechanical watch, will be completely disassembled by our watchmakers, completely cleaned and carefully inspected.

First, the case is opened and the hands and dial are carefully removed to allow the movement to be disassembled. After the complete cleaning of the movement, it is now reassembled.

During this process, the most important parts of the movement are freshly lubricated so that less wear occurs in the movement. Now follows the test of the accuracy. Here, your watch will be readjusted until it runs with very good accuracy again.

Since the gaskets can wear out over time, they will be replaced if necessary. Now that your watch has been completely reassembled, regulated, and the gaskets replaced, the water resistance is tested.

Finally, the typical Bruno Söhnle technical and aesthetic final inspection follows in accordance with our quality standards. This refers to the power reserve, as well as the accuracy of your watch. 

Do you have any questions or comments?

Then please do not hesitate to contact us. Our staff will be happy to assist you.

Tel. +49 (0) 35053 - 32139 0                            
glashuette.service@brunosoehnle.de

What happens during a major service of my mechanical watch (M2)?

During a major service, your watch, in this example mechanical watch, will be completely disassembled by our watchmakers, completely cleaned and carefully inspected.

First, the case is opened and the hands and dial are carefully removed to allow the movement to be disassembled. After the complete cleaning of the movement, it is now reassembled.

During this process, the most important parts of the movement are freshly lubricated so that less wear occurs in the movement. Now follows the test of the accuracy. Here, your watch will be readjusted until it runs with very good accuracy again.

Since the gaskets can wear out over time, they will be replaced if necessary. Now that your watch has been completely reassembled, regulated, and the gaskets replaced, the water resistance is tested.

Finally, the typical Bruno Söhnle technical and aesthetic final inspection follows in accordance with our quality standards. This refers to the power reserve, as well as the accuracy of your watch. 

Do you have any questions or comments?

Then please do not hesitate to contact us. Our staff will be happy to assist you.

Tel. +49 (0) 35053 - 32139 0                            
glashuette.service@brunosoehnle.de